Cancellation & Refund
Last updated: September 29, 2026
This policy explains how Pillar's free tier and paid coin packs work, and how refunds are handled for payments made through UPI and other supported methods. See pricing for the current packs.
1. How Pillar Pricing Works
Pillar offers a free tier (5 messages a day with a limited set of companions) and one-time paid coin packs (for example, ₹49 for about 50 messages and ₹99 for about 200 messages). Paid packs also unlock all premium companions.
Coin packs are one-time purchases, not subscriptions. There is no auto-renewal and no recurring billing. Coins never expire — your balance stays in your account until you use it.
Payments are processed securely through supported methods, including UPI. By purchasing a pack, you authorise Pillar and its payment partners to charge the applicable one-time fee.
2. Cancellation
Because there is no subscription, there is nothing to cancel. You are never charged again after a one-time pack purchase unless you choose to buy another pack.
If you want to stop using Pillar entirely, simply stop using the app. You can delete your chats, memories, photos and account from inside the app at any time. Unused coins are not encashed or transferred.
3. Refunds
As coin packs unlock usable coins and premium companions immediately upon purchase, payments are generally non-refundable, except where required by applicable law.
We may, at our discretion, consider a refund in cases such as:
- •You were charged more than once for the same pack purchase (duplicate payment).
- •You paid but the coins were never credited to your account.
- •A verified technical issue on our side prevented you from accessing the service you paid for.
Approved refunds are processed back to your original payment method (including the UPI account used) within 5–7 business days. The time it takes to reflect in your account depends on your bank or UPI provider.
4. Failed or Incorrect Payments
If a UPI or other payment fails but an amount is debited from your account, the amount is typically reversed automatically by your bank or UPI provider within a few business days. If you do not see the reversal, please contact us with your transaction details and we will assist you.
5. Contact Us
For any questions about cancellations or refunds, please reach out:
- •Email: getinclined@gmail.com
- •We aim to respond within 5 business days.